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Understand the Rules Before You Start

Everything that governs your sirga11 account — how we handle your data, what your rights are, and how payments via DANA, OVO, and GoPay fit into our terms — is laid out here.

Account EligibilityData & PrivacyDANA, OVO, GoPay TermsUser RightsJurisdiction Notice
sirga11 Understand the Rules Before You Start
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Your account data is not sold or shared with third parties outside of what is required for payment processing through DANA, OVO, and GoPay. Here is how we handle the four areas that matter most to you.

Data Storage and Retention

We keep your account and transaction data for as long as your account is active and for the period required by applicable local regulations. You can request a summary of stored data through live chat.

Cookie and Tracking Policy

We use session cookies to keep you logged in across your mobile browser and our web lobby. No third-party advertising cookies are placed without your knowledge. You can clear cookies via your browser settings at any time.

Account Security Practices

Your login is protected by OTP verification sent to your registered mobile number. Wallet connections — whether DANA, OVO, or GoPay — require PIN confirmation on every withdrawal request before processing begins.

Requesting Changes or Deletion

You have the right to request correction or deletion of your personal data. Submit the request via live chat or email with your account ID. We aim to respond within the period set by applicable local data regulations.

CONTACT LEGAL

Reach Us About Policy Questions

If any part of our legal terms affects your account — a payment dispute, a data request, or a question about eligibility — our support team handles these directly. Reach out through any of the channels below and reference your account ID for faster handling.

Team online

Live Chat

Open the chat window inside your account dashboard. Describe your legal or policy question and include your account ID so we can pull up your details immediately.

Email Support

Send your query to our support address. For policy matters — data requests, account disputes, payment term questions — email gives us a written trail we can act on.

Account Help Centre

The Help Centre inside your account covers common legal questions: how we store your data, how to close your account, and how payment records are handled.

Common Questions About Our Terms and Your Rights

These are the questions we see most often from people in Indonesia about how our legal terms work in practice — from account eligibility to payment records and data rights.

Eligibility depends on local law in your region. You must meet the legal age and residency requirements applicable where you access the platform. Where local law restricts access, we do not extend service.

Each e-wallet transfer is governed by both our account transaction rules and the individual terms of DANA, OVO, or GoPay. Disputes on a transaction start with our support team, who review the payment record on file.

Yes. Contact support via live chat or email with your account ID. We will provide a summary of stored data within the period required by applicable local data protection regulations.

We retain your account and transaction records for the period required under local regulations, then delete them. You can ask support to confirm the specific retention period that applies to your account.

Updated terms are posted on this page and take effect immediately. If you continue using your account after a policy update is posted, that counts as acceptance of the revised terms.

Open a chat with support and share your account ID plus the transaction date and amount. We pull the payment record — whether it was a DANA, OVO, or GoPay transfer — and investigate from there.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.